LexaConsent Support

E-mail support@lumerexa.com with your store's .myshopify.com domain. We answer within two business days.

Setup in three steps

  1. Turn on the app embed. Open the theme editor from the Setup page and enable both LexaConsent blocks under App embeds. The "Consent Mode" block must stay enabled so Google tags start with consent denied.
  2. Consent regions and Shopify's banner. One click marks the EEA, UK and Switzerland as consent-required in your Shopify privacy settings (so Shopify's checkout and pixels wait for consent there too) and turns off Shopify's own banner so shoppers see one banner. The LexaConsent banner itself appears for every visitor by default and does not depend on this step.
  3. Scan, pixel, health check. The scan lists the tags found in your theme, the checkout pixel records consent changes at checkout, and the health check opens your store from an EU browser and reports what your tags did.

Frequently asked questions

I don't see the banner. By default LexaConsent asks every visitor who has not decided yet, so open your store in a private window: an earlier decision in your browser hides the banner. If you set Show the banner to → Only visitors in Shopify's consent-required regions, it appears only in the regions from Step 2; use the health check or a VPN to see it from elsewhere.

My theme's Google tag fires before consent. Add data-lexa-category="analytics" (or marketing) to the script tag in your theme, or load the tag through Google Tag Manager with Consent Mode. The health check names the exact URL that fired early.

Does the app slow down my store? The banner is under 15 KB, loads deferred and makes no network requests before the visitor decides. The health check reports the measured effect on Largest Contentful Paint for your store.

Where is the consent log? In the app under Consent log, with CSV export on paid plans. Visitor ids are keyed hashes; no IP addresses are stored.

How do I change texts or languages? On the Banner page, then Publish. Storefront texts follow the shopper's language automatically; custom per-language texts are available on paid plans.